About the role
Build the repeatable processes that help Scoutletic operate reliably as its users, partners and internal workload grow. This is a hands-on role focused on systems, accountability and continuous improvement.
What you will do
- Document and improve core workflows across customer support, onboarding, vendor coordination and internal requests.
- Create practical operating procedures, ownership maps, escalation paths and service standards.
- Monitor operational metrics, recurring issues and bottlenecks; recommend improvements.
- Coordinate cross-functional work with product, marketing, account management and leadership.
- Maintain organized records, tools and reporting while protecting sensitive business information.
- Support vendor relationships, operational planning and process readiness for growth.
- Help evaluate new tools and automation opportunities without sacrificing quality or oversight.
What we are looking for
- Experience in operations, business process improvement or team coordination.
- Strong analytical thinking, documentation and problem-solving skills.
- Comfort creating spreadsheets, dashboards, workflows and lightweight reporting systems.
- Ability to manage multiple priorities and follow issues through to resolution.
- Sound judgment about customer experience, data handling and operational risk.
What success looks like
You deliver reliable work, communicate progress clearly, act on feedback and help improve the experience for Scoutletic’s users and partners. Specific goals and performance measures will be agreed as part of the role.
What to include in your application
- Your resume and a brief introduction explaining your relevant experience.
- An example of a process you improved and how you measured the result.
How to apply
Email your application to jobs@scoutletic.com. Use “Operations Manager — Application” as the subject line.
Work location, schedule, employment arrangement, compensation and hiring timeline will be discussed during the process.
Apply by email