About the role
Be the main relationship owner for assigned clubs, teams and organizational customers. Help each account get value from Scoutletic, resolve issues promptly and identify opportunities for deeper adoption.
What you will do
- Guide new accounts through setup, onboarding and early product use.
- Learn each customer’s goals and build a practical success plan with clear next steps.
- Maintain regular check-ins, training resources and timely follow-up on questions or concerns.
- Coordinate support escalations and communicate progress until issues are resolved.
- Track account health, engagement, renewal risks and expansion opportunities where relevant.
- Keep CRM notes and customer records accurate, organized and current.
- Share recurring customer feedback with product and operations teams to improve the experience.
What we are looking for
- Experience in account management, customer success, client services or B2B relationship management.
- Excellent listening, communication, problem-solving and follow-through skills.
- Ability to manage multiple accounts and prioritize requests without losing details.
- Comfort using CRM systems, spreadsheets and customer activity metrics.
- Understanding of sports clubs, teams or athletic organizations is a plus.
What success looks like
You deliver reliable work, communicate progress clearly, act on feedback and help improve the experience for Scoutletic’s users and partners. Specific goals and performance measures will be agreed as part of the role.
What to include in your application
- Your resume and a brief introduction explaining your relevant experience.
- An example of how you improved a customer relationship or solved a difficult account issue.
How to apply
Email your application to jobs@scoutletic.com. Use “Account Manager — Application” as the subject line.
Work location, schedule, employment arrangement, compensation and hiring timeline will be discussed during the process.
Apply by email